Job: Utility Billing Supervisor
 Job Title:  Utility Billing Supervisor
 Position Type:  Full-Time
 Compensation/Salary:  $66,441.72 - $80,760.12 Annually
 Job Code:  JJD3824
 Posted On:  27 Feb 2013
 Deadline:  3/21/13
 Company/Agency:  City of Santa Barbara
 Job Category:  Accntng-Audit-Controller
 Location:  Santa Barbara, CA 
 Job Web Site:
 Job Description
This position is responsible for the supervision, assignment and review of staff work in the Utility Billing and Customer Service function in the Finance Department. Oversees and participates in all work activities; produces various financial reports; and performs a variety of technical tasks relative to assigned area of responsibility. Recommends and assists in the implementation of goals and objectives and implements approved policies and procedures. Establishes schedules and methods for providing assigned financial services while identifying and reviewing resource needs with appropriate management staff; allocates resources accordingly. Responds to public inquiries and concerns; researches billing discrepancies; prepares documentation and correspondence in support of findings; explains City policies and procedures. Maintains utility billing and accounts receivable billing systems, including bill codes, customer account records; reconciles accounts receivable balances and other financial data. Maintains and monitors collection activities. Participates in the preparation and transmission of various billings to the City's contract bill print service; researches billing discrepancies. Administers the Utility Users Tax exemption and cable television discount programs. Assists with year-end audit report and budget preparation; submits budget recommendations; monitors expenditures. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of accounting. Performs basic accounting functions and related responsibilities as assigned and required. Provides exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding, responsive, fair, courteous and respectful, and actively participates in maintaining a positive customer service environment.

Education: Equivalent to a Bachelors degree from an accredited college or university with major coursework in accounting, finance, or a related field.
Experience: Four years of increasingly responsible experience related to finance/utility billing, including one year of supervisory or lead responsibility preferred.
Knowledge of: Automated utility billing and financial management systems. Principles of supervision, training and performance evaluation. Modern office procedures, methods and computer equipment. Principles and practices of mathematics. Pertinent Federal, State, and local laws, codes and regulations. Financial research and report preparation methods and techniques. Selection, supervision, training and evaluation of staff. Methods of research and analysis.
Ability to: Communicate clearly and concisely, both orally and in writing; draft effective business letters. Establish and maintain cooperative working relationships with those contacted in the course of work. Operate a computer including a variety of software programs; use word-processing, spreadsheet and database applications; operate 10-key by touch. Produce complex financial statements, reports, informational items, tracking systems and related documents. Prepare and maintain accurate and organized statistical and narrative reports and records. Conduct sound audits of customer accounts and records; review division accounting records for accuracy; analyze data, draw logical conclusions, make recommendations, develop forecasts and identify trends; interpret and apply related laws, ordinances, policies and procedures. Apply theory, practices, principles and terminology common to municipal accounting, finance and auditing; assist with the Comprehensive Annual Financial Report preparation.
License Requirements: Possession of, or ability to obtain, a valid California driver's license by time of appointment.

It is important that your application and supplemental questionnaire show all relevant education, training, and experience that qualify you for this position. Applications and supplemental questionnaires will be reviewed and the most qualified candidates will be invited to continue in the selection process. The exam process may consist of an application/questionnaire rating, practical/written exam, oral board and selection interview.

 Job Contact
 Contact Name:  Human Resources  Primary Phone:  805-564-5316
 Title:   Fax:  805-897-1978
 Company/Agency:  Santa Barbara  Email:
 Location:  Santa Barbara, CA  Contact Web Site: